Legal Policy Page

Terms of Service

This website is operated by Corinne Elizabeth, a sole trader based in England, United Kingdom, offering mind-body coaching, mentoring and wellbeing services.

By accessing and using this website, you agree to comply with these Terms of Service. These terms govern your use of the website. Separate terms and conditions apply to the booking and provision of coaching and mentoring services.

Intellectual Property

Unless otherwise stated, the written content, images, graphics, resources and other original materials on this website belong to Corinne Elizabeth or are used with permission from their respective owners.

You are welcome to browse and share links to this website for personal, non-commercial purposes. However, you may not reproduce, distribute, modify or commercially use its content without prior written permission, except where permitted by law.

Acceptable Use

You agree not to use this website in any way that is unlawful, fraudulent or harmful to others.

This includes attempting to interfere with the website's security or functionality, introducing malicious software, infringing intellectual property rights, unlawfully collecting personal information, or using the website to harass, threaten or discriminate against others.

Third-Party Links

This website may contain links to external websites and services. These are provided for information or convenience and are operated independently of Corinne Elizabeth.

While care is taken when sharing external resources, Corinne Elizabeth is not responsible for the content, availability or privacy practices of third-party websites. Your use of these services is subject to their own terms and policies.

Changes to These Terms

These terms may be updated from time to time to reflect changes to the website, services or applicable legal requirements. The latest version will be available on this page.

Nothing in these terms affects your statutory rights.

Privacy Policy

Last updated: October 2026

I respect your privacy and am committed to protecting your personal information. This policy explains how I collect, use and store information when you visit my website, contact me, subscribe to my newsletter or work with me as a client.

I am responsible for how your personal information is handled in connection with my website and independent services, in accordance with UK data protection law.

Information I Collect and How I Use It

Depending on how you interact with my website and services, I may collect:

  • Contact details: Your name, email address and telephone number, so I can respond to enquiries and communicate with you.

  • Booking and payment information: Appointment details, booking forms and transaction records, to arrange sessions, process payments and maintain business records.

  • Client information: Intake forms, session agreements, relevant health and wellbeing information, session notes and correspondence, to provide personalised support and maintain continuity between sessions.

  • Newsletter information: Your email address and subscription preferences, if you choose to receive my emails.

  • Website information: Technical information such as your IP address, browser, device and website activity, to operate, protect and improve my website.

I collect most information directly from you through forms, bookings, emails and sessions. Some website information is collected automatically.

You can browse my website without providing your contact details. However, some information is necessary to arrange and deliver sessions.

Why I Am Allowed to Use Your Information

UK data protection law requires me to have a valid reason for using personal information. Depending on the circumstances, I use it:

  • To provide services you've requested, including bookings, sessions and related communication.

  • To meet legal obligations, such as keeping financial records.

  • For legitimate business purposes, such as responding to enquiries, maintaining appropriate client records and protecting my business if a complaint or legal issue arises, while respecting your privacy rights.

  • With your consent, for optional activities such as newsletters and non-essential website cookies.

Coaching and mentoring may involve information about your physical or mental health. This receives additional protection under data protection law. I use this information only where there is an appropriate legal basis and additional legal condition for doing so, including explicit consent where applicable.

I do not sell your personal information.

Client Records and Confidentiality

I keep individual client records, which may include intake forms, agreements, brief session notes and relevant session summaries.

These are stored using Acuity Scheduling and my business Google Workspace account, including Google Forms and Google Drive. Access to my client records is restricted to me, with account security measures including two-factor authentication.

I treat information shared during sessions as confidential. I will only disclose information where you have agreed, where required by law, or where another lawful reason permits or requires disclosure.

Zoom Sessions and AI Summaries

Sessions take place online through Zoom.

Zoom AI-generated meeting summaries may be used during sessions. Clients can request that AI summaries are not used by letting me know before their session.

Where AI summaries are used, a written summary may be created and stored in Zoom. I also email you a copy and save it within your individual client records in Google Drive.

These summaries may contain inaccuracies and are not verbatim transcripts.

I do not routinely make audio or video recordings. Occasionally, a session may be recorded at your request and by agreement, with arrangements for sharing and deletion confirmed separately.

Payments, Bookings and Newsletter

I use Stripe to process payments securely. I do not store your full card details on my website.

Bookings and appointment information are managed through Acuity Scheduling.

If you subscribe to my newsletter, your information is managed through Flodesk. You can unsubscribe at any time using the link in any newsletter. I only add you to my mailing list if you have chosen to subscribe, including when you opt in during booking.

You may still receive necessary appointment, payment or service-related emails if you unsubscribe from marketing.

Website Analytics and Cookies

My website is hosted by Squarespace, which collects certain technical information to operate and protect the website, including browser details, device information, IP addresses and website activity.

The website uses essential cookies for its basic functions. It may also use optional analytics or performance cookies to help me understand website traffic and improve the visitor experience.

Where consent is required, optional cookies are used only after you have accepted them. You can manage your choices through the website's cookie controls or your browser settings.

You can read more about the cookies Squarespace uses.

Who I Share Information With

I use established third-party services to operate my business, including:

  • Squarespace – website hosting, forms and analytics.

  • Acuity Scheduling – bookings and appointment management.

  • Google Workspace – email, intake forms and client records.

  • Zoom – online sessions and AI summaries.

  • Stripe – payments.

  • Flodesk – newsletters.

These providers handle information according to their respective privacy and security arrangements. Some may process information outside the UK, including in the United States. Where required, international transfers must be protected by recognised legal safeguards. You can contact me for further information about the safeguards used.

I may also share information where legally required or necessary to respond to a valid legal request.

How Long I Keep Information

I keep personal information only for as long as reasonably necessary.

  • Client records: Generally up to six years after your last session, unless there is a justified reason to retain them longer or delete them sooner.

  • Zoom AI summaries: Copies stored in Zoom are retained until they are manually deleted or removed in accordance with Zoom's retention settings. Copies saved in client records follow the client-record retention period.

  • Session recordings: Kept only for the agreed or necessary period.

  • Enquiries and emails: Kept for as long as reasonably needed for communication and business administration.

  • Newsletter details: Kept while you're subscribed, with limited information retained where necessary to respect unsubscribe requests.

  • Financial records: Kept for the period required by applicable tax and accounting rules.

  • Website information: Kept according to the relevant website and cookie settings.

Information is securely deleted when no longer required.

Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal information I hold about you.

  • Ask for inaccurate information to be corrected.

  • Request deletion or restriction of your information.

  • Object to certain uses of your information.

  • Request a copy of your information in a transferable format, where applicable.

  • Withdraw consent where I rely on it.

If you have any questions or concerns about how your personal information is handled, please contact me directly. I welcome the opportunity to discuss and resolve any concerns.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Contact and Updates

For questions about this Privacy Policy or how your information is handled, please contact me at: hello@corinne-elizabeth.com

My business identification and contact details are also provided in the Business Information section of this Legal page.

I may update this policy when my services, systems or legal requirements change. The latest version will always be available here.

Coaching & Mentoring Terms & Conditions

These terms apply to individual Mind-Body Coaching and Somia Mentoring sessions, including session packages, booked directly with Corinne Elizabeth.

Cancellation, Rescheduling & Refund Policy

Appointment Cancellations

I kindly ask for at least 24 hours' notice if you need to cancel or reschedule an appointment.

You can reschedule using the link in your Acuity confirmation email or by emailing hello@corinne-elizabeth.com.

Cancellations made with less than 24 hours' notice may incur a £50 late-cancellation fee, invoiced separately. Any charge will be fair and reasonable in the circumstances.

If you do not attend your appointment without providing notice, the full session fee may be retained, or one session may be counted as used from your prepaid package. No additional late-cancellation fee will apply to the same appointment.

I understand that unexpected illness, emergencies and difficult circumstances can arise. These will be considered individually, and charges may be waived where appropriate.

Arriving Late

If you arrive late to your appointment, we can use the remaining time available. Sessions will usually finish at their scheduled end time, as I may have other appointments or commitments. Any extension is at my discretion and subject to availability. The full session fee will still apply.

Cancelling a Booking or Package

When you purchase a coaching or mentoring session or package online, you have a 14-day cooling-off period from the date of purchase. During this period, you can cancel and receive a full refund if no sessions have taken place.

If you expressly request that sessions begin during this period, you will be required to pay a proportionate amount for services already provided if you subsequently cancel, provided the legal requirements for early-start services have been met.

To cancel a purchase during the cooling-off period, please email hello@corinne-elizabeth.com with your name and booking details, clearly stating that you wish to cancel. You do not need to give a reason.

After the 14-day cooling-off period, sessions and packages are non-refundable if you simply change your mind or decide not to continue with your sessions. This does not affect your statutory consumer rights.

Package Validity

Coaching and mentoring packages are valid for 12 months from the date of purchase. All sessions should be booked and completed within this period.

Unused sessions will normally expire after 12 months. If illness or exceptional circumstances prevent you from completing your package, please contact me to discuss your situation.

This does not affect your statutory consumer rights.

Payment Terms

Payment is required in advance when booking individual coaching or mentoring sessions or purchasing a session package.

Payments are processed securely through Stripe, integrated with the Acuity Scheduling booking system.

Appointments and packages are confirmed once payment has been received. Where payment has not been received, I reserve the right to postpone the appointment until payment arrangements have been completed.

Confidentiality

I treat information shared during coaching and mentoring sessions, discovery calls, intake forms, emails and private communications as confidential.

Information will not ordinarily be shared with third parties without your permission. Exceptions may apply where disclosure is required by law, where there is a serious concern about safety or risk of harm, or where another lawful basis permits disclosure.

Where professional supervision or consultation is undertaken, information will be anonymised wherever possible. Any identifiable information will only be shared where there is an appropriate legal basis for doing so.

Client information and session records are handled in accordance with my Privacy Policy.

Professional Disclaimer

I am a Trauma-Informed Somatic Mind-Body Practitioner and Coach, and a Somia Nervous System Recovery Membership Mentor.

Through my independent Mind-Body Coaching and Somia Mentoring sessions, I draw on somatic, mindfulness-based and mind-body approaches to support emotional wellbeing, nervous system awareness, self-understanding and personal growth.

Scope of Practice

My services provide coaching, mentoring, education and wellbeing support. They are not medical treatment, psychotherapy, psychiatric care or a substitute for professional healthcare.

I do not diagnose medical or psychiatric conditions, prescribe medication or advise clients to discontinue prescribed treatments.

If you have concerns about your physical or mental health, please consult your GP or an appropriately qualified healthcare professional. You should continue to follow the medical advice and treatment recommended by your healthcare providers.

Individual Experiences and Outcomes

Mind-body and somatic practices may involve exploring emotions, physical sensations, personal experiences and patterns of behaviour. Responses to this work vary from person to person.

While clients may experience meaningful changes, healing and personal growth are individual and non-linear processes. No specific outcome, symptom improvement, recovery or cure is promised or guaranteed.

Sessions are intended to provide professional support and guidance rather than a guaranteed solution to any particular health condition or personal difficulty.

Participation and Personal Choice

You are encouraged to participate at a pace that feels appropriate for you. You are always welcome to pause, decline or adapt a practice, and to communicate any concerns or discomfort during a session.

Please share any relevant health concerns or circumstances that may affect your participation, so that we can consider appropriate adjustments within the scope of my practice.

You remain responsible for your own healthcare decisions and for seeking appropriate medical or mental health support when needed.

Safety and Emergencies

My services are not designed to provide emergency medical, mental health or crisis support.

If you are experiencing a medical or mental health emergency, please contact emergency services or seek urgent professional assistance.

Professional Responsibilities

I aim to provide my services with appropriate care, skill and professional integrity, within the scope of my training and experience.

Nothing in these terms excludes or limits any responsibility that cannot lawfully be excluded, including your statutory rights as a consumer.

Changes to This Legal Page

This Legal page, including the Terms of Service and policies outlined above, may be updated from time to time to reflect changes to my services, business practices or legal requirements.

Any updates will be published on this page. I encourage you to review it periodically.

Last updated: 11 October 2026

Contact & Business Information

Corinne Elizabeth is a sole trader business based in England, United Kingdom.

For any questions about these terms, policies or services, please contact me at hello@corinne-elizabeth.com.